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Customer Service, Estimator Customer Service / Carrollton, TX

Customer Service

Job Description

 

Position Overview  Our customer service rep's (CSR) work directly with our walk-in customers, current accounts via phone and email, as well as our 5 sales reps.  Punctuality, accuracy, and good communication skills are the primary work-traits required. Preparing accurate quotes and work-orders occupies a great deal of a CSR's time so creative thinking is a must. This is a full-time, 5-day a week position to replace a CSR who has transferred to Sales. You would be working with 2 other experienced CSR’s.

 

About Us We have been in business for over 25 years and have. For the past 25 years we've grown from 2 to 22 employees by helping small-business owners in the North Dallas area (Carrollton/Addison). Together we grow and help market and operate their businesses through a variety of programs, products and services, including:

 

Offline Products & Services

Online Products & Services

More Services

          Graphic Design

          Digital Printing-B/W

          Digital Printing-Color

          Digital Printing-Posters & Banners

          Digital Printing-Interior Graphics

          Digital Printing-Interior Signage

          Digital Printing-Exterior Signage

          Digital Printing-Vehicle Graphics

          Direct Mail Campaigns

          Offset Printing-Spot & 4-Color

          Content Marketing

          database Management

          Email Marketing

          Landing Pages

          Mobile Marketing

          Online Ordering Portals

          Video Marketing

          Webinar Production

          Website Dev't & Management

          Branding

          Fulfillment

          List Services

          Logo'd Apparel

          Promotional Items

          Free Local Delivery

 

 

Primary Duties

Expectations

          Answer phones/Route calls

          Work with customers at front counter

          Preflight customer supplied files

          Write up work orders and quotes

          Work with our 5 sales people

          Archive completed work-order materials

          Lobby housekeeping duties

          Duties/projects as assigned by supervisor

 

          Punctuality

          Good communication skills

          Accuracy

          Ability to follow detailed instructions

          Deadline oriented

          Johnny-On-The-Spot ???

          Form good relationships with all accounts

          Flexibility in availability as needed

 

 

Requirements

Compensation

          Prior experience in the printing industry

          Ability to type quickly and accurately

          Competent with basic math functions

          Proficiency in: Adobe Acrobat, Excel, Word

          Present a professional appearance

          Present with a professional voice

 

          Hourly – Depends on Qualifications

          Health Insurance Available

          401k Plan Available

          Vacation

 

 

We are located at: 2001 Midway Road, Ste 128, Carrollton, TX 75006

If you meet the requirements send resumes to: jquinn@SirSpeedyMidway.com first, for consideration.

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Location

2001 Midway Rd.
Suite 128
Carrollton, TX 75006

Contact

Jim Quinn


How to Apply