sir speedy corp building

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Customer Service Representative Customer Service / Chicago, IL

Customer Service Representative


Position Overview:

Service customers at the front counter, over the telephone, the fax and the Internet. Help the customer by identifying the services and products that best meet their needs while maintaining profitability for the company. Ensure that all of their requirements are met.

Represent the company by conveying expertise in our services and capabilities.


Primary Responsibilities:

  • Greet customers in a courteous manner and prepare invoices on customers' work.
  • Answer the telephone using the company's procedures for incoming calls.
  • Direct calls appropriately.
  • Handle routine questions and requests by customers.
  • Deal with customer complaints and concerns, facilitating satisfactory resolution as quickly as possible.
  • Serve customers at the front counter. Process their orders in a timely manner. 
  • Order stock or supplies as required for completing jobs. using proper procedures.
  • Fully utilize the computerized pricing/estimating program.

Other Responsibilities:

  • Prepare mailings as scheduled, including organizing and supervising labeling and packaging procedures.
  • Assist in production utilizing modern digital equipment.
  • Maintain orderly appearance of the front lobby area.
  • Ensure all jobs are placed in proper locations before leaving.
  • Reject poor quality or incorrect jobs and notify management.
  • All other duties as assigned.


  • Previous customer service or print shop experience is helpful
  • Good skills in communication, both in person and over the phone.
  • Literate with computers and new technology.
  • An aptitude for problem solving, attention to detail and an eye for color and design.
  • Ability to move about freely through the center in order to work with other team members whenever necessary.

Working Environment:

Subject to frequent priority changes where a fast-pace and short notice occur regularly.  Appearance at all times must represent the company image.
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6725 Northwest Highway
Chicago, IL 60631


John Staunton

How to Apply

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