Customer Service Representative

About the Role
Sir Speedy Pittsburgh is seeking a highly organized, customer-focused professional to join our team in a hybrid Sales & Customer Service Support role. This position plays a critical part in supporting our core customer accounts while also serving as a front-line representative of our business.
Under the direction of our Sales Leader, this individual will assist with day-to-day order management and project coordination for key accounts. Additionally, this role will step in to support phone, email, and walk-in traffic—helping customers with new orders, job status questions, and general inquiries.
This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys working cross-functionally, and takes pride in delivering outstanding customer experiences.
Key Responsibilities
Account & Sales Support

• Provide direct support to the Sales Leader in managing key customer accounts
• Coordinate quotes, proposals, and order details for core customers
• Track project timelines, job status, and delivery milestones
• Serve as a liaison between sales, customer service, and operations to ensure smooth project execution
• Maintain accurate records in Salesforce CRM and internal systems

• Greet and assist walk-in customers
• Answer and manage inbound phone calls and email inquiries
• Support order intake, status updates, pricing inquiries, and general customer questions
• Route requests appropriately and ensure timely follow-up
• Maintain a professional, organized, and welcoming front desk presence

• Work closely with sales, customer service, and production teams to ensure seamless order fulfillment
• Assist with administrative tasks and internal coordination as needed
• Stay informed on product offerings and company policies to provide accurate information

• 2–5 years of experience in customer service, sales support, account coordination, or related role
• Strong communication skills (verbal and written)
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office; CRM experience (Salesforce preferred)
• Friendly, professional demeanor with a proactive problem-solving mindset

• Competitive hourly wage (non-exempt)
• Health, dental, and vision insurance eligibility
• Paid time off and holidays
• Opportunities for professional development and growth