sir speedy corp building

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Customer Service Representative Customer Service / Naperville, IL

Customer Service Representative
 
Position Overview:


Service customers at the front counter, over the telephone, and online. Help the customer by identifying the services and products that best meet their needs while maintaining profitability for the company. Ensure that all of their requirements are met.

Represent the company by conveying expertise in our services and capabilities.
 
Primary Responsibilities:

Greet customers in a courteous manner and prepare quotes and invoices.
Answer the telephone using the company's procedures for incoming calls. Direct calls appropriately.
Handle routine questions and requests by customers.
Deal with customer complaints and concerns, facilitating satisfactory resolution as quickly as possible.
Serve customers at the front counter. Process their orders in a timely manner.
Order stock or supplies as required for completing jobs.
Process copy/walk-in jobs as needed.
Fully utilize the computerized pricing/estimating program.
Support Sales and Marketing team.
 
Other Responsibilities:


Prepare mailings as scheduled, including organizing and supervising labeling and packaging procedures.
Maintain orderly appearance of the front lobby area.
Maintain orderly appearance in warehouse (i.e. restocking paper orders)
Process invoice payments (credit cards, checks, & online payment).
Follow Up on Quotes and Unpaid Invoices.
Place service calls when needed and order paper at end of each day.
All other duties as assigned (i.e. some bindery work)
 
Qualifications/Skills/Experience:

Minimum of one year in sales or customer service, preferably in the graphics arts industry.
Good skills in communication, both in person and over the phone.
Literate with computers and new technology.
An aptitude for problem solving, attention to detail and an eye for color and design.
Ability to move about freely through the center in order to work with other team members whenever necessary.
 
Working Environment:

Subject to frequent priority changes where a fast-pace and short notice occur regularly. Appearance at all times must represent the company image. Noise can be loud sporadically. 

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Location

526 W 5th Avenue
Naperville, IL 60563

Contact

Kyle Phillips


How to Apply


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