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Utility Player - CSR, Bindery & Delivery Customer Service / Carrollton, TX

Customer Service Representative

 

Position Overview:

Service customers at the front counter, over the phone, and the Internet. Help the customer by identifying the services and products that best meet their needs while maintaining profitability for the company. Ensure that all of their requirements are met.

Represent the company by conveying expertise in our services and capabilities.

 

Primary Responsibilities:

  • Greet customers in a courteous manner and prepare invoices on customers' work.
  • Answer the telephone using the company's procedures for incoming calls.
  • Direct calls appropriately.
  • Handle routine questions and requests by customers.
  • Deal with customer complaints and concerns, facilitating satisfactory resolution as quickly as possible.
  • Support Sales and Marketing.
  • Process copy jobs as needed.
  • Fully utilize the computerized pricing/estimating program.
 

Other Responsibilities:

  • Bindery skills - cut, pad, fold & shrink wrap.
  • Maintain orderly appearance of work area.
  • File customers’ originals daily when not electronically submitted.
  • Able to lift and deliver 50 pound boxes. Good driving record a must.
  • Ensure all jobs are placed in proper locations before leaving.
  • All other duties as assigned.
 

Qualifications/Skills/Experience:

  • Minimum of one year in sales or customer service, preferably in the graphics arts industry.
  • Good skills in communication, both in person and over the phone.
  • Literate with computers and new technology.
  • An aptitude for problem solving, attention to detail and an eye for color and design.
  • Ability to move about freely through the center in order to work with other team members whenever necessary.
 

Working Environment:

Exposure to ink and chemical fumes, and airborne particles such as paper dust and drying powder. Noise can be loud sporadically. Subject to frequent priority changes where a fast-pace and short notice occur regularly. Standing for as long as an entire shift. Appearance at all times must represent the company image.
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Location

1420 Valwood Pkwy
Suite 105
Carrollton, TX 75006

Contact

Debbie Smith


How to Apply


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