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CSR, Inside Sales, Graphic Designer Customer Service / Prescott, AZ

Customer Service Representative/ Inside Sales/ Graphics

Job Description



Service customers at the front counter, over the telephone, and the Internet. Help the customer by identifying the services and products that best meet their needs while maintaining profitability for the company. Ensure that all of their requirements are met. Represent the company by conveying expertise in our services and capabilities.  Aid Sales staff with estimates and maintaining direct communication with clients. 


Primary Responsibility:

- Greet customers in a courteous manner and prepare invoices.

- Answer the telephone using the company's procedures for incoming calls.

- Direct calls appropriately or take complete messages when necessary.

- Handle routine questions and requests by customers.

- Deal with customer complaints and concerns, facilitating satisfactory resolution as quickly as possible.

- Serve customers at the front counter. Process their orders in a timely manner. Any delays must be reported to management.

- Process My Docs orders

- Process copy jobs as needed.

- Fully utilize the computerized pricing/estimating program.

- Follow systems and procedures.

- Support the Company Sales and Marketing efforts.

- Produces prepress graphics and text to job specifications/requirements.

- Executes design, layout, and typesetting projects accurately and effectively.

- Sends jobs to digital output equipment.

- Preflight digital files for potential problems.

- Perform regular computer back-up and archive customer files for safekeeping and for easy retrieval.  Purge obsolete files.

- Offer graphic design ideas, solutions, and alternatives based on customer input.

- Work with vendors to create the best solution for the customer at the best price.

- Graphics may include 2D, web, mobile, or video.


Other Responsibilities:

- Prepare mailings as scheduled, including organizing and supervising labeling and packaging procedures.

- Maintain an orderly appearance of the front lobby.

- File customers’ originals daily when not electronically submitted.

- Balance and Closeout PrintSmith at EOD when needed.

- Upon closing, turn off lights and heating/air conditioning in the lobby.

- Ensure all jobs are placed in proper locations before leaving.

- Schedule Shred Jobs, including completing Shred Agreement with the customer.

- Help with proofing work if needed.

- Reject poor quality or incorrect jobs and notify management.

- Help with production and make deliveries when needed.

- All other duties are assigned.


Specific Job Functions:

- Check emails often and respond to customer requests in a timely manner.

- Operate black & white and color copier only when needed.

- Prepare and send Certificates of Destruction to customers.

- Empty job jackets and file originals daily or as needed.

- Follow-up with estimates and orders when necessary.

- Call customers for pick-up orders.

- File paperwork.


Qualifications/ Experience:

- Minimum one year in sales or customer service, preferably in the graphic arts industry.

- Good skills in communication, both in-person and over the phone.

- Knowledgeable on computers and with new technology.

- An aptitude for problem-solving, attention to detail, and an eye for color and design.

- Ability to move about freely through the center in order to work with other team members whenever necessary.

Working Environment:

-      Noise can be loud sporadically.

-      Subject to frequent priority changes where a fast-pace and short notice occur regularly.

-      Occasional lifting of up to 50 lbs.

-      Standing or sitting and typing for as long as an entire shift.

-      Appearance at all times must represent the company professionally and responsibly.

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1961 Commerce Center Circle
Prescott, AZ 86301


Danielle Rickert

How to Apply

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