customers at the front counter, over the telephone, and the Internet. Help the
customer by identifying the services and products that best meet their needs
while maintaining profitability for the company. Ensure that all their
requirements are met. Represent the company by conveying expertise in our
services and capabilities. Aid Sales
staff with estimates and maintaining direct communication with clients. Plan,
schedule, strategize and oversee digital production activities while
continually building sales and maintaining profitability. Produce all copy jobs in compliance with
specifications and in accordance with company quality standards and
procedures. Meet customer time
requirements while operating efficiently.
Perform and complete all finishing requirements for press and copier
projects according to the job specifications.
Prepare according to the workload schedule that is timely and
efficient. Maintain all bindery
equipment according to scheduled maintenance recommendations.
- Greet customers in a courteous manner
and prepare invoices.
- Answer the telephone using the
company's procedures for incoming calls.
- Direct calls appropriately or take complete
messages when necessary.
- Process orders in a timely manner. Any
delays must be reported to management.
Produce copy jobs.
Communicate with other employees and clients for a complete understanding of
Establish priorities by dates on work order/job tickets and when necessary,
priorities set by management. Schedule
jobs by due dates indicated or as requested by management. Be aware of all job deadlines and
requirements to ensure the most efficient delivery schedule possible.
- Fully utilize the computerized
- Support the Company Sales and Marketing
Produce prepress graphics and text to job specifications/requirements.
Execute design, layout, and typesetting projects accurately and effectively.
Send jobs to digital output equipment.
Monitor orders that are incoming as well as in production to ensure high
Reject poor quality or incorrect jobs and schedule them to be redone when
Archive customer files for safekeeping and for easy retrieval. Purge obsolete
Offer graphic design ideas, solutions and alternatives based on customer input.
Work with vendors to create the best solution for the customer at the best
Package jobs, complete job tickets/work orders and delivery receipts as
Schedule pick-ups and deliveries.
Arrange for delivery or shipping of items as needed.
Operate all copiers in accordance with equipment operating procedures.
Call for copier maintenance when necessary and notify management.
Perform troubleshooting with the equipment when necessary.
Perform maintenance per the guidelines on a daily/weekly/monthly basis. Keep equipment clean, calibrated, lubricated,
Keep copier area including stock shelves clean and organized.
Send monthly copier usage log to vendor when needed.
Order stock and supplies as needed. Coordinate and manage to ensure minimum
waste and spoilage.
Perform bindery function as noted on work order/job tickets. This may include:
folding, cutting, padding, numbering, GBC punching, spiral or coil binding,
fastback, collating, scoring, perforating, drilling, stitching or stapling,
laminating and wrapping.
systems and procedure outlines in the Production Management Manual.
- Prepare mailings as scheduled,
including organizing and supervising labeling and packaging procedures.
- Maintain orderly appearance of the
- File customers’ originals daily when
not electronically submitted.
- Balance and Closeout PrintSmith at EOD
- Upon closing, turn off lights and
heating/air conditioning in the lobby.
- Ensure all jobs are placed in proper
locations before leaving.
- Schedule Shred Jobs, email tickets to
customer, including completing Shred Agreement with customer.
- Help with proofing work if needed.
- Help with production and make
deliveries when needed.
- All other duties are assigned.
- Check emails often and respond to
customer requests in a timely manner.
- Follow-up with estimates and orders
Call customers for pick-up orders.
Proof jobs in house if needed.
Check-in brokered jobs, re-box if necessary and place on shelf with invoice.
Minimum one year in sales or customer service, preferably in the graphic arts
Good skills in communication, both in person and over the phone.
Knowledgeable on computers and with new technology.
An aptitude for problem-solving, attention to detail and an eye for color and
Ability to move about freely through the center to work with other team members
- Noise can be
- Subject to
frequent priority changes where a fast-pace and short notice occur regularly.
lifting of up to 50 lbs.
- Standing or
sitting and typing for as long as an entire shift.
- Appearance must
represent the company professionally and responsibly.